phbingo Privacy Policy

1. Who We Are

phbingo ("phbingo," "we," "us," or "our") operates the online gaming platform accessible at phbingo.one and any associated mobile applications or services (collectively, the "Platform"). phbingo is the data controller responsible for the personal information collected through the Platform.

This Privacy Policy applies to all users of the phbingo Platform, including registered players, visitors who browse without registering, and any other individuals whose personal data phbingo processes in connection with the operation of the Platform.

If you have any questions about this Privacy Policy or about how phbingo handles your personal data, please contact us using the details provided in Section 12 below.

2. Information We Collect

phbingo collects personal information in the following categories, depending on how you interact with the Platform:

2.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, residential address in the Philippines, mobile number, and email address.
• Identity verification documents: Government-issued ID (e.g., Philippine passport, SSS card, UMID, driver's licence, PhilSys ID) submitted for Know Your Customer (KYC) verification.
• Payment information: GCash mobile number, Maya account details, or Philippine bank account details (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) used for deposits and withdrawals. phbingo does not store full card numbers or banking passwords.
• Communications: Messages, chat transcripts, and emails you send to phbingo's support team.
• Responsible gaming preferences: Deposit limits, loss limits, session reminders, and self-exclusion requests you submit through your account settings.

2.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, session duration, click patterns, and navigation paths within the Platform.
• Transaction data: Deposit and withdrawal history, bet history, game results, and bonus activity.
• Cookies and similar technologies: Session cookies, preference cookies, and analytics data as described in Section 6.

2.3 Information from Third Parties

• Identity verification providers: phbingo may receive verification results from third-party KYC service providers to confirm your identity and age.
• Payment processors: Transaction confirmation data from GCash, Maya, and partner banks to reconcile deposits and withdrawals.
• Fraud prevention services: Risk scores and fraud signals from third-party fraud detection providers to protect the integrity of the Platform.

3. How We Use Your Information

phbingo uses the personal information we collect for the following purposes:

phbingo will not use your personal information for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, phbingo processes your personal information on the following legal bases:

• Contractual necessity: Processing required to register your account, verify your identity, process payments, and provide gaming services under the phbingo Terms & Conditions.
• Legal obligation: Processing required to comply with Philippine laws, including anti-money-laundering (AML) regulations, PAGCOR licensing requirements, and the Data Privacy Act of 2012.
• Legitimate interests: Processing for fraud prevention, platform security, and analytics, where phbingo's interests do not override your fundamental rights and freedoms.
• Consent: Processing for optional promotional communications, where you have given explicit consent. You may withdraw consent at any time by contacting our support team or using the unsubscribe link in any marketing email.

5. Sharing Your Information

phbingo does not sell, rent, or trade your personal information. We share your data only in the following limited circumstances:

• Service providers: Third-party vendors who assist phbingo in operating the Platform, including KYC verification providers, payment processors (GCash, Maya, partner banks), cloud hosting providers, and customer support software providers. These vendors are contractually bound to process your data only on phbingo's instructions and to maintain appropriate security standards.
• Regulatory and law enforcement authorities: Philippine government agencies, PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or law enforcement bodies where disclosure is required by law or a valid legal order.
• Fraud prevention networks: Anonymised or pseudonymised risk signals shared with industry fraud prevention services to protect the Platform and its players.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of phbingo's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

Where phbingo transfers personal data to service providers located outside the Philippines, we ensure that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and NPC regulations.

6. Cookies and Tracking Technologies

phbingo uses the following categories of cookies and similar technologies on the Platform:

• Strictly necessary cookies: Required for the Platform to function, including session management, authentication, and security tokens. These cannot be disabled.
• Preference cookies: Remember your language, display settings, and responsible gaming preferences so you do not need to re-enter them on each visit.
• Analytics cookies: Collect anonymised data about how players use the Platform — such as which games are most popular and where players encounter errors — to help phbingo improve the user experience.

phbingo does not use advertising cookies, retargeting pixels, or any third-party tracking technologies that follow you across other websites.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent you from logging in or using core Platform features.

7. Data Security

phbingo implements a range of technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction, including:

• TLS/SSL encryption for all data transmitted between your device and the phbingo Platform.
• Encryption of sensitive data at rest, including payment account details and identity documents.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Multi-factor authentication options for player accounts.
• Incident response procedures to detect, contain, and notify affected players of any data breach in accordance with NPC requirements.

While phbingo takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your phbingo account credentials.

8. Data Retention

phbingo retains your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with our legal obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your phbingo account and for a minimum of five (5) years after account closure, as required by Philippine AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC and identity documents: Retained for the period required by PAGCOR licensing conditions and AML regulations.
• Support communications: Retained for three (3) years from the date of the last communication.
• Analytics data: Retained in anonymised or aggregated form indefinitely; identifiable analytics data is deleted after twenty-four (24) months.

When personal data is no longer required, phbingo will securely delete or anonymise it in accordance with our data disposal procedures.

9. Your Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by phbingo:

• Right to be informed: The right to know what personal data phbingo collects and how it is used — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data phbingo holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to phbingo's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe phbingo has violated your data privacy rights.

To exercise any of these rights, please contact phbingo's Data Protection Officer using the details in Section 12. We will respond to your request within fifteen (15) business days, as required by NPC regulations.

10. Children and Minors

The phbingo Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. phbingo does not knowingly collect personal information from anyone under the age of 21.

If phbingo discovers or has reason to believe that a registered player is under 21 years of age, we will immediately suspend the account, void any associated balances or winnings, and delete the personal data of the underage individual, except where retention is required by law.

If you believe that phbingo has inadvertently collected personal data from a minor, please contact us immediately at the details provided in Section 12 so that we can take prompt corrective action.

11. Changes to This Privacy Policy

phbingo may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where reasonably practicable.

The effective date at the top of this page will always reflect the date of the most recent revision. Your continued use of the phbingo Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how phbingo protects your personal information.

12. Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or phbingo's data practices, please contact our Data Protection Officer:

• Email: [email protected]
• General support: [email protected]
• Live Chat: Available 24/7 via the phbingo Platform
• Response time: We aim to respond to all privacy-related enquiries within 15 business days.

If you are not satisfied with phbingo's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information about how to file a complaint with the NPC is available on the NPC's official website.

For responsible gaming concerns, please visit our Responsible Gaming page or contact our support team via live chat at any time.